Terms of Service

Service Content and Scope

VPNYE provides network acceleration across 100+ countries and 150+ routes, with support for Windows / macOS / iOS / Android / Linux. The service is intended to improve cross-border access and network paths to international websites and supported applications. The regions, route types, and client features available at any given time are based on the information shown on the website and in the user panel.

Network connections may be affected by the user's local network, target service policies, route maintenance, device conditions, and other external factors. VPNYE may schedule, maintain, or replace routes according to operating conditions to support the service as a whole. Website feature descriptions form part of these terms but do not constitute a separate guarantee of continuous availability in every region, application, or network environment.

Account and Subscription Rules

No email address is required for registration; a username and password are sufficient. Users must protect their login details and are responsible for subscriptions, route connections, and setting changes initiated through their accounts. If login details may have been exposed, users should change their password promptly and check the account status.

An active subscription permits simultaneous use on an unlimited number of devices, but only by the subscription holder and devices they manage. Accounts may not be publicly shared, subscriptions resold, route access split for profit, or the service otherwise provided on an ongoing basis to unrelated users. The account holder is responsible for security risks, costs, or service interruptions caused by public sharing, resale, or abnormal distribution.

Monthly subscription traffic resets each month on the activation date; when upgrading mid-cycle, the price difference is prorated based on the remaining days. Data packages remain available until used and never expire. Payment methods are Alipay / WeChat Pay / USDT. Payment records and subscription status are based on the order information in the user panel.

Compliance Requirements

When using VPNYE, users must follow the laws, regulations, service agreements, and network management requirements applicable in their location and to the target service. The service may not be used to infringe others' rights, access systems without authorization, distribute unlawful content, commit fraud, interfere with network facilities, send harmful information in bulk, or engage in other unlawful activities.

Users must independently confirm that their accessed content, account activity, and data processing comply with applicable rules. VPNYE may take necessary measures against clear abuse, valid compliance requests, or unusual activity that could affect route stability, including restricting related connections, suspending subscriptions, or terminating accounts. Such measures do not mean that the service assumes an obligation to review all user network activity.

Service Availability and Liability Limits

VPNYE performs route maintenance, node scheduling, client updates, and fault handling. During maintenance, some routes, regions, or features may be temporarily unavailable. When conditions permit, the service will provide status information through the website or user panel. Users may switch to another available route and check the exit network status again after switching.

To the extent permitted by applicable law, VPNYE is not responsible for indirect losses arising from connection issues caused by local carriers, device failures, system configuration, target website policies, public network congestion, force majeure, or changes to third-party services. Users should keep independent backups of important materials and confirm that the connection and target service are working before office, transaction, or development tasks.

Suspension and Termination

Users may stop using the service and manage existing subscriptions in the user panel. VPNYE may suspend related connections or terminate an account in cases including violations of these terms, resale or public sharing of subscriptions, unlawful activity, interference with route operations, avoidance of normal billing procedures, or conduct that harms other users' access.

Before or after taking restrictive measures, the service may provide an explanation in the user panel according to the circumstances. Account termination does not affect payment obligations incurred before termination, compliance responsibilities, or provisions that must remain effective by law. Users with questions about the outcome may submit account and order details through the support ticket entry in the user panel.

Refunds and Changes to These Terms

A full refund without giving a reason may be requested within 60 days of the first payment. Refund requests must be submitted through the support ticket entry in the user panel so the relevant account, order, and original payment record can be verified. Refunds are processed according to the original order information; steps that must be completed by the payment channel follow that channel's procedures.

VPNYE may update these terms due to changes in service scope, route management, compliance requirements, or features. Updated content will be published on this page, and the last-updated month at the top of the page will be changed. Changes that materially affect user rights or obligations may also be announced through the website or user panel. Continued use after an update indicates acceptance of the updated content; users who disagree should stop using the service and manage their existing subscription.